Quais e-mails são enviados pelo Tomticket para o cliente?
-
São enviados:
- Abertura de chamados
- Respostas da abertura de chamado e demais respostas
- Alteração de Status
- Fechamento do chamado
- Avaliação do cliente após fechamento do chamado
Não é disparado e-mail para o cliente de:
- Comentários(opção “mais”)
- Chamados internos
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